Last updated: 27 October 2026
We want you to be happy with your copy of In Search of White Butterflies. This page explains what happens if something goes wrong with your order.
E-books
Because e-books are delivered digitally and cannot be returned, we cannot offer a refund once the file has been downloaded. We will gladly help, and if needed refund you, if:
- the file is faulty or will not open and we cannot fix it, or
- you were charged twice for the same order.
Paperback and hardcover
If your book arrives damaged, has a printing fault, or is not the book you ordered, email info@nickylazaro.com within [30] days of delivery. Include your order number and a photo of the problem. We will send a replacement or give you a full refund, and you will not need to pay anything to send the book back.
[Changed your mind? You can return an unread printed book in its original condition within 30 days of delivery for a refund of the book price. Return postage is paid by you. Email us first so we can tell you where to send it.]
How refunds are paid
Refunds go back to the payment method you used, within 10 business days of us approving the refund. Your bank may take a few extra days to show it.
Questions
Email info@nickylazaro.com and we will reply as soon as we can.